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Delivery Time

Most orders are shipped within 1-2 business days from the date the order was placed.

Some orders are shipped direct from the manufacturer and may be delayed in their shipping process. In other cases, some orders are sent from multiple locations and may require that we ship items from the same order in more than one box. In these particular instances, shipping charges are based on the total weight of your order and you will only be charged one low delivery price.

Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer's production schedule and location.

Please verify your shipping address before you submit your order to ensure the quickest possible delivery.

Pricing

Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. This most commonly occurs with orders shipped outside the 48 contiguous states, or to APO/FPO addresses.

In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held pending your approval of any changes.

Shipping Methods

For most orders, we ship using UPS, FEDEX and USPS Ground Service for domestic shipments within the 48 contiguous States.

Common Carrier transportation may be required for domestic shipments which are oversized, overweight, or need some type of special handling. In these instances our delivery agent will contact you to schedule delivery.

IMPORTANT NOTE: If you are not at home at the agreed time of delivery, you may be charged a re-delivery fee equal to your shipping charge.

Shipping Specials

On occasion U2Mobility may offer shipping promotions, such as free or discounted shipping. Whether immediately stated or not, these specials are only available within the contiguous 48 states and always exclude Hawaii, Alaska, and any of the US territories outside the continental United States.

Warranty Policy

Warranty may vary by manufacturer. Please inquire if you are unsure of warranty before purchasing item.

Return Policy

U2Mobility gladly accepts returns on “ONLY” some merchandise. Otherwise “NO RETURNS” are allowed! So, please be very careful when purchasing items to assure the item(s) is correct.

Note that all returns are subject to a 25% restocking fee. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.

Reimbursement eligibility for returns is as follows:

  • Item clearly states that returns are allowed

  • Within 30 days of invoice date: full refund, less any restocking fees

  • After 30 days of invoice date: store credit only, less any restocking fees

  • After 45 days of invoice date: no refunds or returns after 30 days

Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges. All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.

Certain parts are not returnable.

Customer returns for parts received as part of a "free shipping" offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply.

Return Procedure

For all returns, please call 951-898-0888. Provide a specific reason for your return, and request a Return Goods Authorization (RA) number.

When packaging your parts for shipping, write the RA number on the outside packaging in large, easily visible letters, and include a copy of the original invoice in the package.

We strongly recommend packing any parts with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.

Product Pricing Policy

While U2Mobility and our affiliates do our best to ensure that the information viewed on our website is as accurate and error-free as possible, mistakes do occur. We do not warrant that product descriptions, and all other content of this website to be entirely accurate, complete, reliable, current, or error-free.

Additionally, barring any pricing inaccuracies, items in your shopping cart should always reflect the most recent price, as is also displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first place it in your cart.

With respect to items sold by U2Mobility.com, pricing in shopping cart will be the pricing you are required to accept